Introduction
This website is owned and operated by TSI Quality Services ("we," "us," "our"). By accessing and using this website, you agree to accept and be bound by these Terms in full, which include our Refund Policy for Services. This policy is designed to ensure a transparent and fair process for refunds, aligning with UAE consumer protection laws and TSI's commitment to customer satisfaction.
Policy Overview
- Eligibility for Refunds: Refunds for services may be requested if the service has not been performed as per the agreed terms or if there are justifiable reasons for dissatisfaction. This includes non-delivery, significant deviation from the service description, or failure to meet specified outcomes.
- Refund Request Window: Customers must request a refund within 7 days from the date of service delivery. This timeframe ensures that any issues are promptly addressed while also considering the nature of service transactions.
- Assessment Process: All refund requests will be subject to a thorough review by the TSI team. This review will assess the validity of the claim, including an evaluation of the service provided against the agreed terms.
- Documentation: Customers are encouraged to provide detailed documentation of their claim, including any agreements, correspondence, and evidence of the service not meeting the agreed standards. This documentation will aid in the swift assessment of the refund request.
- Refund Processing Time: Upon approval, refunds will be processed within 10 to 14 working days. This period allows for the necessary administrative processes and compliance checks as per UAE financial regulations.
- Refund Method: Refunds will be issued to the original method of payment unless otherwise specified or in situations where the original payment method cannot be refunded. This ensures a transparent and efficient refund process.
